This journal article discusses how government agencies around the world struggle to retain frontline workers as high job demands and low job resources contribute to persistently high rates of employee burnout. It also includes strategies for reducing burnout based on a multi-city field experiment involving 911 dispatchers.
Supporting Public Health and Frontline Workers
The COVID-19 pandemic has put immense pressure on frontline and public health workers, exacerbating myriad mental health concerns, including stress, depression, and burnout. As with COVID-19 itself, impacts have disproportionately affected certain populations more likely to hold frontline positions, including women, LatinX people, and people of color. These challenges, compounded with broader issues affecting the workforce, undermine the capacities of frontline and public health workers to provide essential services. Key strategies for supporting frontline and public health workers include building a culture of caring across leadership and organizations, improving employment practices and working conditions, and fostering social support among workers.